Contact Us

Got a question about a review, a correction to flag, or something we've got wrong about a VPN-friendly crypto casino? This page explains what we can help with, what we can't, and how to reach us.

What we can help with

Crypto Casinos is an independent research and comparison site. We don't operate any casino, hold any player funds, or process any deposits or withdrawals — so our team can't access your account, resolve a payout dispute, or verify your identity with an operator. What we can do is:

• Correct factual errors in a review — a bonus term that's changed, a licence detail that's out of date, a coin that's no longer supported
• Answer questions about how we score and rank sites, including where VPN use fits into a casino's own terms
• Take feedback on a site we've missed, or on a listing that no longer reflects reality
• Point you toward the right resource if you're dealing with a gambling-related problem

What to contact the operator about instead

For anything account-specific — a stuck withdrawal, a KYC request, a bonus that hasn't credited, a login issue — the casino itself is the only party that can act. Every operator we list runs its own support desk, usually live chat or a support ticket system, and that's the fastest route to a resolution. We can tell you how a site's payout speed or verification process generally works; we can't intervene in an individual account.

Before you get in touch, check these

A lot of common questions are already answered elsewhere on the site:

• If your question is about how we assess and rank operators, our About Us page sets out the criteria we use — licensing, coin support, payout speed, and whether a site's terms genuinely allow VPN or offshore access from the US.
• If you're concerned about your own gambling habits, or a family member's, the Responsible Gambling page has support links and practical steps.
• If you want to know how we handle affiliate relationships, data, or site use generally, that's covered in our Terms and Conditions.

A note on VPNs, access, and your own situation

A good number of messages we get are from readers using or considering a VPN to reach a crypto casino from a state, or a network, where access is otherwise blocked. We're happy to explain in general terms how a casino's own terms of service treat VPN use, and why some operators tolerate it while others treat it as a breach that can void a bonus or freeze a withdrawal. What we won't do is advise anyone on how to get around a casino's geofencing, a state's own restrictions, or any identity, anti-money-laundering, or sanctions check. That's true whether the goal is privacy, access, or anything else — it's not something our reviews or our support can help with, and no legitimate operator will treat it as acceptable either.

The legal picture, in brief

Online casino gambling is only regulated in a small number of US states, and none of those regulated platforms operate on crypto. The crypto casinos covered on this site are licensed offshore — typically in jurisdictions like Curaçao or Anjouan — not by any US federal or state regulator. That means play happens in a legal grey area for most US readers, and availability varies by state. Nothing on this page, or anywhere else on the site, states that a given site is legal or licensed in your specific state. Check your own state's rules before you sign up anywhere, and treat anything we say about legality as general information, not legal advice.

Before you play, or before you write in

A few things worth having straight, whether you're reaching out with a question or about to make a deposit:

• Crypto casino play is gambling with real money, held in a volatile asset — you can lose what you put in, and coin price swings add a second layer of risk on top of the game itself
• Every site listed sets its own minimum age, either 18+ or 21+ depending on the operator and your state; we don't cover, and won't respond to, enquiries from anyone under that minimum
• Offshore sites don't always offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth checking what's actually available before you rely on it
• If gambling stops feeling like entertainment, the National Problem Gambling Helpline — 1-800-GAMBLER — is free, confidential, and available regardless of which site you play on

Tax questions

We occasionally get questions about tax treatment of crypto gambling winnings, or of crypto price gains made while holding coins for play. US players are generally liable for tax on both, but the details depend on your personal situation and change over time. We can point you to general information; we're not able to give tax advice, and you should speak to a qualified tax professional about your own circumstances.

Getting a response

When you write in, include the specific site name, the page or review you're referring to, and — if it's a correction — where the discrepancy is. That lets us look into it properly rather than going back and forth. We read everything that comes in, though as an independent research site, we can't guarantee a personal reply to every message.